Privacy policy

This policy explains what personal information Crewe Removals collects, why we collect it, and what we do with it. We keep it short and plain, because that is how we like things.

What we collect

When you fill in our quote or contact form, or email or call us, we collect the details you choose to give us: your name, phone number, email address, the pickup and drop-off addresses for your move, your preferred moving date if you share one, and any notes you add. We only ask for what we need to quote and carry out your move.

Why we collect it

• To prepare and send you a written quote.
• To plan and carry out your move or storage if you go ahead.
• To reply to your questions and keep you updated.
• To meet our legal and insurance obligations.

How we store and protect it

Your details are handled securely and shared only with the people who need them to deliver your move. We do not sell your information, and we do not pass it to third parties for their own marketing.

Analytics and cookies

We may use privacy-conscious website analytics to understand how our pages are used so we can improve them. This site uses reCAPTCHA to protect the forms from spam, which is subject to Google's privacy policy and terms.

How long we keep it

We keep enquiry and move records for as long as we need them to run our business and meet our legal and tax obligations, then we delete them.

Your rights

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Email hello@removalscrewe.co.uk and we will help. You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have handled your data.

Changes

If we update this policy, the latest version will always be on this page.